Terms and Conditions

Validity

The following policies apply to all purchases made through NovaTecnica's online store. For any questions, users may contact store@novatecnica.com. To view product details and specifications, users are advised to consult the website at novatecnica.com before making a purchase.

Shipping Policy

Delivery times begin counting from the payment confirmation. Our customer service hours are Monday to Friday, from 08:00 to 17:00. Orders placed outside of these hours will be processed the next business day. Deliveries are made through:

Authorized NovaTecnica personnel
Courier and shipping services, depending on the customer's location

The general shipping policies are as follows:

Shipping costs are included in the total price listed in the online store.
It is the customer's responsibility to enter the correct delivery address at the time of purchase.
If the customer is not present at the delivery location, an additional fee will be charged for a second delivery attempt, either to the same address or to a designated pickup point.
The customer must inspect the product upon delivery. Once the delivery is signed for, no claims related to the shipment condition will be accepted.
Delivery times vary depending on the location and will be visible in the order status.
During peak seasons or promotional periods, delivery times may be extended, depending on product and carrier availability.

For more information about shipping, contact us at store@novatecnica.com.

Return Policy

You can consult the return and refund policy at the following link: Qiblí Guarantee.

Cancellation Policy

Orders placed through NovaTecnica's online store cannot be cancelled unless there is a proven error in the transaction attributable to a technical system issue. No cancellation requests will be accepted after 11:59 PM (GMT-5) on the same day of the purchase.

For more information about cancellations, contact us at store@novatecnica.com.